Friday, May 06, 2011

Can Business Catch up with Christians?

Many of us are pretty hard on the American churches. We don't see as much compassion, understanding, mercy or grace as we think the Bible call us to show. We are certainly pretty upset with the lack of skills most churches teach their people when the last think Jesus said before rising into heaven was, "Go teach people to DO everything that I did".

But, I am feeling better because many companies large and small are doing even worse than the church. It is probably a fleshly thing to do, be prideful, but, so what. It may be good to pat ourselves on the back occasionally when we are really outdoing the secularists who run America.

An article in the Wall Street Journal suggests that companies are by and large just catching on to the fact that they must train their people to get along. Sure, many companies have talked a lot about customer service and places like Nordstrom's has been given awards because they take clothes back from disgruntled customers, but all in all the workplace resembles The Office on TV rather than following Jesus.

I have trained several thousands of Pastors, Lay Leaders and The Laity all about how to get along better at home and work. Listening without rudely interrupting another person is, for example, widely accepted and the most crucial skill one can learn and develop in management, sales, leadership and customer service. Yet, listening is rarely if ever taught in any college or business school. Even many Counseling Programs fail to teach their students how to listen.

In 1975 I did a Doctoral Dissertation on the Core Skills of Healthy Relationships. Since then we have trained numerous people how to listen and I have written several books on interpersonal skills.

Do you want to be a better husband?
Do you want to be a better wife?
Do you want to be a better parent?
Do you want to be a better child?
Do you want to be a better manager?
Do you want to be a better Sales person?
Do you want to be a better leader?
Do you want to be a better Pastor?
Do you want to be a better _________?

Learn to Listen

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