I did a doctorate in the Sixties and Seventies graduating in 1975. Even back then the leaders of the counseling professions like Carl Rogers were saying that listening well was the key to being a good or great counselor. But that seemed unlikely because most of the books and classes I took emphasized how much I was supposed to know about the theories of psychology and human development.
But, when researchers started doing what is called, "Outcome Studies" and discovered that Dr. Rogers and Dr. Carkhuff were right, I became convinced that the ways we treat people are more important than what we know about people. As the old saying goes, "People do not care how much you know until they know how much you care."
The outcome research made a lot of sense to me so I did a lot of reading and research and discovered that the key to good marriages, good parenting, good sales, good pastoral care, good management, good leadership and good living was also good listening and good caring.
Listening with love and understanding are not just for the pros. Everybody can grow and learn to relate better by learning the simple skills of listening. Why not order my book, Listening for Heaven's Sake from www.amazon.com
Just type in my name and see all the titles that come up. Buy one of my books and write me what you think. We have just published a version of Listening in Russia to join those published in Sweden, Norway and Denmark.